Romford

Lady at the reception who we were told was manager, was very rude to us. She lacks basic manners and etiquette to deal with customers. She gave preference to customers behind us.She treated us as if we are standing in queue for handouts. There was no apologies no remorse. She needs retraining.

Excellent service definitely go back I’ll recommend Nando’s to all friends and family

I have been to this restaurant many times and it is a great place to eat. The taff are lovely. Today I ordered a meal for delivery and i have to say kieran is an asset to your company. He has Great customer service and genuinely cares about providing you le customers with great dining experiences.

The staff were amazing, the waitress came to the car park to give me chocolate gelato as they couldn’t find it when I collected my order. Outstanding service - my 6 year old is over the moon. Thank you to the waitress at the brewery Nandos.

I visited this store first time with my family. I ordered couple fo bennie burgers and veg cataplan for me. All my family members got their meal but I didn't receive mine, asked one of the members of staff he said few minutes. After couple of minutes a manager came and said they haven't go one of the ingredient in mu dish but said I won't affect the taste of the dish. I believed him and didn't cancel my order.

Kasia was very friendly and kept asking if everything was okay/ needed anything

It was vegertian food basically a patty in a bun but took 30min for it to arrive. The burger was hard and the mushroom was just dripping.

We were seated quickly, the person showing us our seats was friendly enough.
Food was good, myself and my sister both enjoyed our meal with no worries.
Staff were very polite and we will go back again !

:)

Brought the mains about 1 minute after I had received my started (hummus and pitta). The rice was so poor it tasted like plastic and the burger lacked sauce.

Staff were good, but noticed there has been a change recently, and there weren't many familiar faces!

Other than that, a standard trip to Romford Nando's.

This was my second visit to Romford (first visit must have been around 10 years ago which also happened to be my first ever Nando's visit!). I had arrived some 30 minutes late due to traffic so my friends had luckily queued up and were already sat waiting at a table. The restaurant appeared very busy with people waiting and all tables occupied although as we were seated upstairs it didn't seem as chaotic.

friday was a busy evening when i got there with my family we were sitted and was asked if quene and order our meal,we had a good service in romford especially there was a tall black lady who she served me on the till and was very friendly and polite,my family and i really enjoy the food so much that we will been coming more often to romford to eat.all staffs were so friendly and polite to us.the enviorment in nandos was good,good music as well,keep it up nandos.

In Thurrock and the QE2 bridge was closed... so no Bluewater for me - so a little detour up to Romford for a trip to The Brewery retail/leisure park. The Brewery has over a thousand cheap parking spaces, free on Sunday. I was there for 1 hour 15 minutes and paid £1.50. Nando's is upstairs, so head for the Upper Level parking. The Brewery Parking is well signposted from 2 miles out - so easy to find too. DOn't follow Sat Nav to this post code, follow the road signs instead.

Enjoyable visiting considering how busy the restaurant was. 2 friends and I arrived at 7 and had to wait 15 minutes (which wasn't so bad considering it was a bank holiday). Staff were fairly friendly, and the restaurant was nice. This Nandos is two floors, which isn't a regular thing, but it worked quite nicely.

Staff were very welcoming, even though one or two had slight attitudes. The restaurant layout was a bit strange with an upstairs, a downstairs and a small isolated section. Could also do with more lighting. The food, like all Nando's, was great and reasonable.