Shepherds Bush - Anonymous Review

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How Helpful?: 
No votes yet
Author: 
Anonymous (not verified)
Number of Visits: 
50+
How Busy?: 
A few tables occupied
Date of Last Visit: 
Thursday, March 21, 2019
Time of Day: 
Weekday Dinner
Rating: 
2.5 / 5
Friendliness of Staff: 
1 (Rude. Where is the Nando's spirit?)
Speed of Service: 
4 (5 - 10 mins - Some conversation had begun)
Quality of Food: 
2 (Quite disappointing - seems rushed, may have some parts burnt)
Decoration & Cleanliness: 
3 (Standard Nando's, nothing bad, nothing exceptional)
Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?: 

Terrible customer service - horrendous manager (noura). Exremely rude, she told us we couldn’t have 2 chicken legs for a half meal as it was ban in that restaurant which is ridiculous as normal restaurants service first come.

Her staff - one lady inparticular which I didn’t take her name, was rude, I told her the chicken needed more medium hot sauce and she said there’s enough and yet lifted my plate which much attitude without asking or apologising.

The service was horrendous!!

Never again!

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