Shepherds Bush

Average Rating: 
3.99 / 5

Staff: 
Average: 3.8 (10 votes)
Speed: 
Average: 3.2 (9 votes)
Decoration: 
Average: 3.3 (10 votes)
Food: 
Average: 3.4 (10 votes)
284-286 Uxbridge Road
W12 7JA
020 8746 1112
Halal: 
Yes
Nearby: 
Shepherd's Bush Market tube stop is the nearest (a couple of minutes walk away), with Shepherd's Bush Overground/Rail and Underground station a 10-minute walk away.
Parking: 
The nearest parking is at the Westfield (10 minute walk away), priced at £2.80/1hr, £5.60/2hrs Mon-Sun (6am-3am) and then £6.50/2-24hrs Mon-Fri and £9.50/2-24hrs Sat-Sun.
Photos submitted by: Pompey Ranger
Full Reviews:
Anonymous's picture
How Helpful?: 
Average: 5 (1 vote)
Author: 
Anonymous (not verified)
Number of Visits: 
50+
How Busy?: 
Up to 10 minute wait
Date of Last Visit: 
Saturday, April 6, 2024
Time of Day: 
Weekend Lunch
Rating: 
4 / 5
Friendliness of Staff: 
5 (Wow, I feel incredibly welcome! Recognised if a frequent visitor)
Speed of Service: 
4 (5 - 10 mins - Some conversation had begun)
Quality of Food: 
3 (Average - just as you would expect)
Decoration & Cleanliness: 
4 (Very clean, newly furnished, impressive artwork and lighting)
Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?: 

Cosmin is amazing when on shift staff are happy queues are managed it’s exceptional

Anonymous's picture
How Helpful?: 
No votes yet
Author: 
Anonymous (not verified)
Number of Visits: 
2-5
How Busy?: 
Half Full
Date of Last Visit: 
Wednesday, May 17, 2023
Time of Day: 
Weekday Dinner
Rating: 
4.75 / 5
Friendliness of Staff: 
5 (Wow, I feel incredibly welcome! Recognised if a frequent visitor)
Speed of Service: 
4 (5 - 10 mins - Some conversation had begun)
Quality of Food: 
5 (Nando's fit for a King - The very best (Please tell us why)!
Decoration & Cleanliness: 
5 (An exceptional Nando's! (Please tell us why) )
Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?: 

Giuseppe was such a good accommodating server and very friendly

Anonymous's picture
How Helpful?: 
No votes yet
Author: 
Anonymous (not verified)
Number of Visits: 
5-10
How Busy?: 
Half Full
Date of Last Visit: 
Thursday, March 16, 2023
Time of Day: 
Weekday Dinner
Rating: 
4.38 / 5
Friendliness of Staff: 
4 (Good stuff. Very polite)
Speed of Service: 
5 (Under 5 mins - I had only just got back with my cutlery and sauce)
Quality of Food: 
4.5 (Great - Very tender, piping hot, not at all burnt, dripping in sauce)
Decoration & Cleanliness: 
4 (Very clean, newly furnished, impressive artwork and lighting)
Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?: 

Having come across members of staff that were so rude, Maggi came to the rescue for this restaurant offering me an amazing service being so helpful and sweet. If it wasn’t for her this review would not have been for a good one!

Anonymous's picture
How Helpful?: 
No votes yet
Author: 
Anonymous (not verified)
Number of Visits: 
10-50
How Busy?: 
10 - 25 minute wait
Date of Last Visit: 
Sunday, October 2, 2022
Time of Day: 
Weekend Dinner (Inc Friday)
Rating: 
2.5 / 5
Friendliness of Staff: 
3 (Not bad. Did everything I asked of them)
Speed of Service: 
1 (>25 mins - Asked repeatedly. I need my Nando's)
Quality of Food: 
2 (Quite disappointing - seems rushed, may have some parts burnt)
Decoration & Cleanliness: 
4 (Very clean, newly furnished, impressive artwork and lighting)
Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?: 

10 minute was for table, ordered food and then had 40 minutes of waiting with people around us that arrived after us getting their food first. Had to go back to the till and ask what is going on to which we then had to provide proof (fortunately still had the receipt).

Anonymous's picture
How Helpful?: 
No votes yet
Author: 
Anonymous (not verified)
Number of Visits: 
This was my first visit
How Busy?: 
Half Full
Date of Last Visit: 
Monday, January 3, 2022
Time of Day: 
Weekday Dinner
Rating: 
5 / 5
Friendliness of Staff: 
5 (Wow, I feel incredibly welcome! Recognised if a frequent visitor)
Speed of Service: 
5 (Under 5 mins - I had only just got back with my cutlery and sauce)
Quality of Food: 
5 (Nando's fit for a King - The very best (Please tell us why)!
Decoration & Cleanliness: 
5 (An exceptional Nando's! (Please tell us why) )
Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?: 

I was served by Shakirah. She was extremely helpful aswell as being very kind. A very nice worker and a reason why I would come to nandos again

Anonymous's picture
How Helpful?: 
No votes yet
Author: 
Anonymous (not verified)
Number of Visits: 
This was my first visit
How Busy?: 
Half Full
Date of Last Visit: 
Wednesday, November 17, 2021
Time of Day: 
Weekend Dinner (Inc Friday)
Rating: 
4.5 / 5
Friendliness of Staff: 
5 (Wow, I feel incredibly welcome! Recognised if a frequent visitor)
Speed of Service: 
3 (10 - 15 mins - Nando's average)
Quality of Food: 
5 (Nando's fit for a King - The very best (Please tell us why)!
Decoration & Cleanliness: 
5 (An exceptional Nando's! (Please tell us why) )
Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?: 

Our staff Orlando and Wilfredo were amazing. Very friendly and very welcoming. I would love to come back. Their service was exceptional

Anonymous's picture
How Helpful?: 
No votes yet
Author: 
Anonymous (not verified)
Number of Visits: 
This was my first visit
Date of Last Visit: 
Wednesday, November 3, 2021
Time of Day: 
Weekday Dinner
Rating: 
4.63 / 5
Friendliness of Staff: 
5 (Wow, I feel incredibly welcome! Recognised if a frequent visitor)
Speed of Service: 
5 (Under 5 mins - I had only just got back with my cutlery and sauce)
Quality of Food: 
4.5 (Great - Very tender, piping hot, not at all burnt, dripping in sauce)
Decoration & Cleanliness: 
4 (Very clean, newly furnished, impressive artwork and lighting)
Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?: 

Maggi from shepherds bush nandos was so amazing and welcoming. She made me and my family feel welcome and comfortable. The way she delivered was so amazing that I can’t wait to come bdd add vm. Thank you to maggi.

Anonymous's picture
How Helpful?: 
No votes yet
Author: 
Anonymous (not verified)
Number of Visits: 
2-5
How Busy?: 
Almost Full
Date of Last Visit: 
Thursday, September 16, 2021
Time of Day: 
Mid-afternoon or late evening
Rating: 
5 / 5
Friendliness of Staff: 
5 (Wow, I feel incredibly welcome! Recognised if a frequent visitor)
Speed of Service: 
5 (Under 5 mins - I had only just got back with my cutlery and sauce)
Quality of Food: 
5 (Nando's fit for a King - The very best (Please tell us why)!
Decoration & Cleanliness: 
5 (An exceptional Nando's! (Please tell us why) )
Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?: 

MAGGI, GRETA AND FREDRICA AND ELISSA WERE ABSOLUTELY AMAZING SO FRIENDLY AND KIND. BEST SERVICE EVER I WILL DEFINITELY COME BACK MANY VISITS. THEY ALL DESERVE PRAISE. LOVELY PEOPLE THANK YOU

Anonymous's picture
How Helpful?: 
No votes yet
Author: 
Anonymous (not verified)
Number of Visits: 
5-10
How Busy?: 
Up to 10 minute wait
Date of Last Visit: 
Thursday, September 16, 2021
Time of Day: 
Weekday Dinner
Rating: 
5 / 5
Friendliness of Staff: 
5 (Wow, I feel incredibly welcome! Recognised if a frequent visitor)
Speed of Service: 
5 (Under 5 mins - I had only just got back with my cutlery and sauce)
Quality of Food: 
5 (Nando's fit for a King - The very best (Please tell us why)!
Decoration & Cleanliness: 
5 (An exceptional Nando's! (Please tell us why) )
Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?: 

Maggi, Greta, Alissa, and franchasca were so lovely and thoughtful. They answered all the questions we had for them and were very patient since we were one of the last customers to leave. Honestly I couldn’t have asked for a better experience. I’ve been to many different restaurants and have never been treated so nicely and professional they were your staff have treated me and my friend. We’re ever so grateful it was abs it was an absolute pleasure dinning with you guys tonight.

Anonymous's picture
How Helpful?: 
No votes yet
Author: 
Anonymous (not verified)
Number of Visits: 
5-10
How Busy?: 
Almost Full
Date of Last Visit: 
Thursday, September 16, 2021
Time of Day: 
Weekday Dinner
Rating: 
4.63 / 5
Friendliness of Staff: 
5 (Wow, I feel incredibly welcome! Recognised if a frequent visitor)
Speed of Service: 
5 (Under 5 mins - I had only just got back with my cutlery and sauce)
Quality of Food: 
4.5 (Great - Very tender, piping hot, not at all burnt, dripping in sauce)
Decoration & Cleanliness: 
4 (Very clean, newly furnished, impressive artwork and lighting)
Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?: 

I am very pleased to say your staff member ‘Fernanda’ was exceptional. She politely welcomed us and immediately gave us a seat of our choice. She is a credit to Nando’s, the team are always so friendly but Fernanda went above and beyond with her customer service.
Thank you!

Anonymous's picture
How Helpful?: 
Average: 5 (1 vote)
Author: 
Anonymous (not verified)
Number of Visits: 
10-50
How Busy?: 
A few tables occupied
Date of Last Visit: 
Thursday, October 22, 2020
Time of Day: 
Mid-afternoon or late evening
Rating: 
5 / 5
Friendliness of Staff: 
5 (Wow, I feel incredibly welcome! Recognised if a frequent visitor)
Speed of Service: 
5 (Under 5 mins - I had only just got back with my cutlery and sauce)
Quality of Food: 
5 (Nando's fit for a King - The very best (Please tell us why)!
Decoration & Cleanliness: 
5 (An exceptional Nando's! (Please tell us why) )
Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?: 

Maggi served us she offered exceptional service. She was very friendly and kind and always there to help. She made the experience amazing alongside all the other amazing friendly staff who are very attentive and are always checking on there customers. Will definitely be coming again.

Anonymous's picture
How Helpful?: 
No votes yet
Author: 
Anonymous (not verified)
Number of Visits: 
50+
How Busy?: 
A few tables occupied
Date of Last Visit: 
Sunday, August 23, 2020
Time of Day: 
Weekday Lunch
Rating: 
3.75 / 5
Friendliness of Staff: 
4 (Good stuff. Very polite)
Speed of Service: 
3 (10 - 15 mins - Nando's average)
Quality of Food: 
4 (Above average - noticeably tastier than normal)
Decoration & Cleanliness: 
4 (Very clean, newly furnished, impressive artwork and lighting)
Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?: 

Good mems here. The Nando's of my childhood. Will always love it.

Anonymous's picture
How Helpful?: 
No votes yet
Author: 
Anonymous (not verified)
Number of Visits: 
50+
How Busy?: 
A few tables occupied
Date of Last Visit: 
Thursday, March 21, 2019
Time of Day: 
Weekday Dinner
Rating: 
2.5 / 5
Friendliness of Staff: 
1 (Rude. Where is the Nando's spirit?)
Speed of Service: 
4 (5 - 10 mins - Some conversation had begun)
Quality of Food: 
2 (Quite disappointing - seems rushed, may have some parts burnt)
Decoration & Cleanliness: 
3 (Standard Nando's, nothing bad, nothing exceptional)
Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?: 

Terrible customer service - horrendous manager (noura). Exremely rude, she told us we couldn’t have 2 chicken legs for a half meal as it was ban in that restaurant which is ridiculous as normal restaurants service first come.

Her staff - one lady inparticular which I didn’t take her name, was rude, I told her the chicken needed more medium hot sauce and she said there’s enough and yet lifted my plate which much attitude without asking or apologising.

Anonymous's picture
How Helpful?: 
Average: 5 (1 vote)
Author: 
Anonymous (not verified)
Number of Visits: 
5-10
How Busy?: 
A few tables occupied
Date of Last Visit: 
Saturday, June 18, 2016
Time of Day: 
Weekend Dinner (Inc Friday)
Rating: 
4.75 / 5
Friendliness of Staff: 
5 (Wow, I feel incredibly welcome! Recognised if a frequent visitor)
Speed of Service: 
4 (5 - 10 mins - Some conversation had begun)
Quality of Food: 
5 (Nando's fit for a King - The very best (Please tell us why)!
Decoration & Cleanliness: 
5 (An exceptional Nando's! (Please tell us why) )
Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?: 

quinoa salad - always the best!!!!

Anonymous's picture
How Helpful?: 
Average: 1 (2 votes)
Author: 
Anonymous (not verified)
Number of Visits: 
This was my first visit
How Busy?: 
Almost Full
Date of Last Visit: 
Sunday, November 8, 2015
Time of Day: 
Weekend Dinner (Inc Friday)
Rating: 
4.38 / 5
Friendliness of Staff: 
5 (Wow, I feel incredibly welcome! Recognised if a frequent visitor)
Speed of Service: 
3 (10 - 15 mins - Nando's average)
Quality of Food: 
4.5 (Great - Very tender, piping hot, not at all burnt, dripping in sauce)
Decoration & Cleanliness: 
5 (An exceptional Nando's! (Please tell us why) )
Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?: 

Great decor and atmosphere and the staff were exceptionally friendly - I felt really special. And of course, the food was fantastic as always.

Anonymous's picture
How Helpful?: 
No votes yet
Author: 
Anonymous (not verified)
Number of Visits: 
This was my first visit
How Busy?: 
Half Full
Date of Last Visit: 
Saturday, September 19, 2015
Time of Day: 
Weekend Dinner (Inc Friday)
Rating: 
4.75 / 5
Friendliness of Staff: 
5 (Wow, I feel incredibly welcome! Recognised if a frequent visitor)
Speed of Service: 
5 (Under 5 mins - I had only just got back with my cutlery and sauce)
Quality of Food: 
5 (Nando's fit for a King - The very best (Please tell us why)!
Decoration & Cleanliness: 
4 (Very clean, newly furnished, impressive artwork and lighting)
Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?: 

JOSH & SAM- Thumbs up! Amazing Service! These guys really do deliver the peri peri kick to customer service (excuse the pun). They deliver amazing service who will make you feel like the only one in the restaurant and just around good guys. They are always smiling and are at your beck and call even at busy times! Im proud to have a PLACE like this close to me! They are such good guys and the minute you walk in to the minute you walk out you are in good wings lol (Hands).

Blaynos's picture
How Helpful?: 
Average: 5 (2 votes)
Author: 
Number of Visits: 
This was my first visit
How Busy?: 
Almost Full
Date of Last Visit: 
Friday, October 31, 2014
Time of Day: 
Weekday Lunch
Rating: 
2.5 / 5
Friendliness of Staff: 
4 (Good stuff. Very polite)
Speed of Service: 
1 (>25 mins - Asked repeatedly. I need my Nando's)
Quality of Food: 
3 (Average - just as you would expect)
Decoration & Cleanliness: 
2 (An old Nando's, needs some investment)
Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?: 

Almost in the shadow of Westfield is where Shepherd's Bush high street, which is where an older - seemingly less-loved Nando's is located. Doesn't really stand out from the outside and the interior isn't much to write home about either. Very small service station and the seating half of the restaurant seems pretty dark.

Ryan's picture
How Helpful?: 
Average: 5 (2 votes)
Author: 
Number of Visits: 
This was my first visit
How Busy?: 
Half Full
Date of Last Visit: 
Wednesday, October 15, 2014
Time of Day: 
Weekday Dinner
Rating: 
3.5 / 5
Friendliness of Staff: 
3 (Not bad. Did everything I asked of them)
Speed of Service: 
4 (5 - 10 mins - Some conversation had begun)
Quality of Food: 
5 (Nando's fit for a King - The very best (Please tell us why)!
Decoration & Cleanliness: 
2 (An old Nando's, needs some investment)
Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?: 

So onto the next Nando's of the evening and the short walk up Uxbridge Road to Shepherd's Bush Nando's!

Gerry Louis's picture
How Helpful?: 
No votes yet
Author: 
Number of Visits: 
2-5
How Busy?: 
A few tables occupied
Date of Last Visit: 
Sunday, July 27, 2014
Time of Day: 
Weekend Dinner (Inc Friday)
Rating: 
4 / 5
Friendliness of Staff: 
5 (Wow, I feel incredibly welcome! Recognised if a frequent visitor)
Speed of Service: 
4 (5 - 10 mins - Some conversation had begun)
Quality of Food: 
4 (Above average - noticeably tastier than normal)
Decoration & Cleanliness: 
3 (Standard Nando's, nothing bad, nothing exceptional)
Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?: 

3rd Nando's of the weekend and I was definitely not bored. Finishing day 3 of Hyper Japan, jumped on a bus to Shepherd's Bush from earl's court, then walked down the high street to get to this branch. It's easily accesible by 3 different train lines but I just wish it was closer to one..

Pompey Ranger's picture
How Helpful?: 
Average: 3 (1 vote)
Author: 
Number of Visits: 
This was my first visit
How Busy?: 
A few tables occupied
Date of Last Visit: 
Thursday, August 8, 2013
Time of Day: 
Weekday Lunch
Rating: 
3.5 / 5
Friendliness of Staff: 
3 (Not bad. Did everything I asked of them)
Speed of Service: 
4 (5 - 10 mins - Some conversation had begun)
Quality of Food: 
5 (Nando's fit for a King - The very best (Please tell us why)!
Decoration & Cleanliness: 
2 (An old Nando's, needs some investment)
Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?: 

Having spent my first night up in London in about 20 years so I decided to have the dream scenario of Nandos for breakfast so was on the door step of this high street store bright at 11.30. The appearance wasn't that great from outside and still failed to impress inside. Plus notes for the store are the front windows which open up across the front to bring the outside in and the very best feature is the small yard at the back with a colourful well kept flower display and a few tables.

Marc RYN's picture
How Helpful?: 
No votes yet
Author: 
Number of Visits: 
This was my first visit
How Busy?: 
Half Full
Date of Last Visit: 
Saturday, March 31, 2012
Time of Day: 
Weekend Lunch
Rating: 
3.38 / 5
Friendliness of Staff: 
4 (Good stuff. Very polite)
Speed of Service: 
3 (10 - 15 mins - Nando's average)
Quality of Food: 
4.5 (Great - Very tender, piping hot, not at all burnt, dripping in sauce)
Decoration & Cleanliness: 
2 (An old Nando's, needs some investment)
Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?: 

Shepherd's Bush Nando's is ideally located for QPR supporters as well as fans of other teams who happen to put themselves through the suffering of seeing their team lose at Loftus Road. Surprisingly enough, that's what happened to me when Arsenal took to the field but at least there was no feeling of defeat associated with my Nando's meal.

BradleySinger's picture
How Helpful?: 
No votes yet
Author: 
Number of Visits: 
This was my first visit
How Busy?: 
Almost Full
Date of Last Visit: 
Saturday, March 31, 2012
Time of Day: 
Weekend Lunch
Rating: 
4.38 / 5
Friendliness of Staff: 
4 (Good stuff. Very polite)
Speed of Service: 
5 (Under 5 mins - I had only just got back with my cutlery and sauce)
Quality of Food: 
4.5 (Great - Very tender, piping hot, not at all burnt, dripping in sauce)
Decoration & Cleanliness: 
4 (Very clean, newly furnished, impressive artwork and lighting)
Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?: 

i went to nandos for a bite to eat before the QPR vs Arsenal game. the parking was close (but you have to pay on a weekend and match day.

Huw's picture
How Helpful?: 
No votes yet
Author: 
Number of Visits: 
This was my first visit
How Busy?: 
Almost Full
Date of Last Visit: 
Saturday, May 7, 2011
Time of Day: 
Weekend Dinner (Inc Friday)
Rating: 
3 / 5
Friendliness of Staff: 
3 (Not bad. Did everything I asked of them)
Speed of Service: 
3 (10 - 15 mins - Nando's average)
Quality of Food: 
4 (Above average - noticeably tastier than normal)
Decoration & Cleanliness: 
2 (An old Nando's, needs some investment)
Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?: 

Quite a small Nando's and packed full of tables, so not the calmest place to be. The entrance area was full of people collecting take-away orders, which gave the impression that the branch was busier than it really was and made it tricky to organise getting people in to tables, but the staff dealt with it fairly well. The fact that so many people were ordering take-aways probably means people are pretty satisfied with the food there.

Damien's picture
How Helpful?: 
Average: 5 (1 vote)
Author: 
Number of Visits: 
This was my first visit
How Busy?: 
Almost Full
Date of Last Visit: 
Friday, September 10, 2010
Time of Day: 
Weekday Dinner
Rating: 
2.13 / 5
Friendliness of Staff: 
2 (Quite rude, Ignored me as they walked past)
Speed of Service: 
3 (10 - 15 mins - Nando's average)
Quality of Food: 
2.5 (Average but needs more peri spice)
Decoration & Cleanliness: 
1 (Very dirty, nothing on walls, I wanted to leave!)
Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?: 

Nando's 23 in Shepherds Bush is surrounded by dozens of popular fast food chicken shops, yet still busy despite drastically over-pricing these supposed competitors.
You'd think this'd speak volumes of greatness about the dining quality of this restaurant but, sadly, I have to report that it's hands-down one of my worst Nando's experiences yet.