St Helens - Anonymous Review

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How Helpful?: 
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Author: 
Anonymous (not verified)
Number of Visits: 
This was my first visit
How Busy?: 
A few tables occupied
Date of Last Visit: 
Sunday, June 30, 2024
Time of Day: 
Weekend Dinner (Inc Friday)
Rating: 
1.88 / 5
Friendliness of Staff: 
1 (Rude. Where is the Nando's spirit?)
Speed of Service: 
2 (15 - 25 mins - Where's the food? Might have asked a staff member)
Quality of Food: 
1.5 (Very disappointing - cold, flavourless, burnt)
Decoration & Cleanliness: 
3 (Standard Nando's, nothing bad, nothing exceptional)
Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?: 

Food was burnt and child’s Nandino meal was far too hot and spicy. When we complained to manager Tom he was rude, arrogant, unprofessional, inconsiderate, uncaring, incompetent, unsympathetic, unprofessional, condescending and unapologetic. Don’t eat here unless you wanted to be spoken to like you’re scum by a useless manager with literally zero customer service skills. Tom you should get another job as you’re clearly not made for a position that requires customer service skills.

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