Sutton Coldfield - Anonymous Review

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Anonymous (not verified)
Number of Visits: 
This was my first visit
How Busy?: 
A few tables occupied
Date of Last Visit: 
Thursday, May 16, 2019
Time of Day: 
Weekday Lunch
2.13 / 5
Friendliness of Staff: 
3 (Not bad. Did everything I asked of them)
Speed of Service: 
1 (>25 mins - Asked repeatedly. I need my Nando's)
Quality of Food: 
1.5 (Very disappointing - cold, flavourless, burnt)
Decoration & Cleanliness: 
3 (Standard Nando's, nothing bad, nothing exceptional)
Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?: 

Maybe its complaints I need but I'll write a review here anyway. Being shown to our seats I noticed that there was stains on the seats. I had a half chicken meal and my partner had a wrap meal. The restaurant was mostly empty yet we still had to wait quite long for the food being served which was not hot just warm. I was in two minds about complaining at the time as I was hungry and thought maybe I'm being picky. It was a mistake not to complain as the food went cold as I was eating it and left me dissatisfied at the end. The chicken was also dry and far from the usual Nandos quality we receive in Birmingham Star City. There was no lids on the vineger and the one with a lid was obviously not vinegar. Which put me of having any. The staff doodled around without it seemed liked any order or management which is what I believe led to them leaving our food for so long after being cooked for service. Still annoyed why they left the food so long to be served especially since the place was almost empty. Will not be visiting the Sutton Coldfield branch again even though it is close to our home.

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