Stafford

Hi Nando’s UK am writing to report how disappointed I was actually appalled by how your Stafford branch is treating staff not to mention the lady manager who was at work yesterday treating me badly talking to me like a child in front of my children. I held back tears. This is the worst time I was treated in this branch never again will I visit. Please send your managers to customers service training and not speak down to people.

So this is a tricky one. Overall 3 stars is generous as the order was served incorrect meaning one dish needed remaking. Thus one of us had our food and the other had to wait for the dish to be recooked. We accept that this can happen. What happened next made me more dissatisfied. The remade food sat on the pass going cold while the young man that promised to get the correct food to us as fast as possible was dealing with a further complaint.

Sunset burger extra hot

Food was sound. Staff was sound. Drinks were sound.

Meal 1: Half Chicken/Hot sauce + garlic bread and chips
Meal 2: Butterfly breast/medium sauce + chips and coleslaw
Not convinced that the griddle was on/hot as the skin was cold and soggy. Sauce was sprayed on and hadn't been heated.
Chicken was very dry and I suspect left over from night before.
Garlic bread was way over cooked and must have been on a hotplate for ages (brown not yellow/buttery)

I had a 1/4 Chicken Breast Medium with Peri Chips and Garlic Bread. Stafford is so lucky to have such a great, fresh Nando's. The food was amazing, I have been to numerous Nando's across the country and this one is my favourite. The staff are very polite and the speed of service is top notch. Well worth a visit. Lovely artwork inside and nice area outside for the warm weather.

The FA Cup is a special competition that all Arsenal fans love and when we found out that we had drawn Preston away while at our Christmas Reviewer Dinner, we started making plans for the long trip up north instantly! A huge part of the planning came down to where a good stop would be around halfway, not too far out the way and at a Nando's that I hadn't previously visited. Stafford Nando's simply ticked all the boxes.

All credit goes to a member off staff named James! More than willing to go the extra mile to help you out, very polite but is himself around customers because he joins in with jokes and banter around the table! Will defo be visiting again if all of the staff are as fun as James! I did ask for his Surname so i could write this review but all i can remember is that it began with a K, i hope this helps to give credit where it is deserved!