Southampton - West Quay Leisure

Average Rating: 
4.01 / 5

Staff: 
Average: 3.8 (4 votes)
Speed: 
Average: 2.5 (2 votes)
Decoration: 
Average: 3 (2 votes)
Food: 
Average: 4.5 (2 votes)
West Quay South
West Quay Extension, Southampton
SO15 1DE
02380 335569
Halal: 
No
Nearby: 
Southampton Central train station is also half a mile walk away.
Parking: 
There's parking in the biggest two car parks: Podium Car Park £3/up to 2hrs, £4/3hrs, £5/4hrs and £10/4+hrs and £2 evening (after 5pm) or Multi-storey Car Park £2.50/2hrs, £3.50/3hrs, £4.20/4hrs and £5/4+hrs with a £1 evening charge (after 5pm). Otherwise if you want to spend something in IKEA, you get free parking in there or head for the short stay which (if you can get space) is free/30mins, £1/1hr, £2/2hrs and up from there and is just a very short walk to the new Nando's.
Gallery
Photos submitted by: Ryan
Photos submitted by: Pompey Ranger
Full Reviews:
Anonymous's picture
How Helpful?: 
No votes yet
Author: 
Anonymous (not verified)
Number of Visits: 
2-5
How Busy?: 
Up to 10 minute wait
Date of Last Visit: 
Saturday, March 2, 2024
Time of Day: 
Weekend Lunch
Rating: 
4.5 / 5
Friendliness of Staff: 
5 (Wow, I feel incredibly welcome! Recognised if a frequent visitor)
Speed of Service: 
4 (5 - 10 mins - Some conversation had begun)
Quality of Food: 
5 (Nando's fit for a King - The very best (Please tell us why)!
Decoration & Cleanliness: 
4 (Very clean, newly furnished, impressive artwork and lighting)
Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?: 

I visited with my mother and we both need certain accommodations that can be time consuming for staff (an allergy that isn’t one of the main 14 for me, and my mum has a spinal disability that makes certain seating inaccessible for her) so we usually don’t go out to eat during a busy Saturday lunch.

We got seated almost immediately, and were taken care of so well by Summer and Tom!

Anonymous's picture
How Helpful?: 
No votes yet
Author: 
Anonymous (not verified)
Number of Visits: 
50+
How Busy?: 
Half Full
Date of Last Visit: 
Wednesday, February 23, 2022
Time of Day: 
Weekday Lunch
Rating: 
4.75 / 5
Friendliness of Staff: 
5 (Wow, I feel incredibly welcome! Recognised if a frequent visitor)
Speed of Service: 
4 (5 - 10 mins - Some conversation had begun)
Quality of Food: 
5 (Nando's fit for a King - The very best (Please tell us why)!
Decoration & Cleanliness: 
5 (An exceptional Nando's! (Please tell us why) )
Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?: 

Today is our 10 year anniversary, 10 years ago was our first date and we've had Nandos every opportunity since. 10 years of meal platters together! It's not just Josh ❤️ Dotty, it's Josh & Dotty ❤️ Nandos!

Anonymous's picture
How Helpful?: 
Average: 5 (1 vote)
Author: 
Anonymous (not verified)
Number of Visits: 
This was my first visit
How Busy?: 
Almost Full
Date of Last Visit: 
Saturday, December 18, 2021
Time of Day: 
Weekend Dinner (Inc Friday)
Rating: 
5 / 5
Friendliness of Staff: 
5 (Wow, I feel incredibly welcome! Recognised if a frequent visitor)
Speed of Service: 
5 (Under 5 mins - I had only just got back with my cutlery and sauce)
Quality of Food: 
5 (Nando's fit for a King - The very best (Please tell us why)!
Decoration & Cleanliness: 
5 (An exceptional Nando's! (Please tell us why) )
Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?: 

The chicken and corn was very nice and delicious. Server called Jake was really friendly and helpful when ordering. It made me feel very welcomed. Thank you Jake 30034

Anonymous's picture
How Helpful?: 
No votes yet
Author: 
Anonymous (not verified)
Number of Visits: 
2-5
How Busy?: 
A few tables occupied
Date of Last Visit: 
Thursday, August 13, 2020
Time of Day: 
Weekday Lunch
Rating: 
2.13 / 5
Friendliness of Staff: 
2 (Quite rude, ignored me as they walked past)
Speed of Service: 
2 (15 - 25 mins - Where's the food? Might have asked a staff member)
Quality of Food: 
1.5 (Very disappointing - cold, flavourless, burnt)
Decoration & Cleanliness: 
3 (Standard Nando's, nothing bad, nothing exceptional)
Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?: 

Nando’s has gone virtual! For those of you who aren’t prepared hold your breath! If you don’t have a smart phone don’t go here as they can’t serve you or that’s what I was told, which I think is horrifically discriminating. Queued in a real queue before they opened for about 20 mins, no one told us about virtual queueing.

Anonymous's picture
How Helpful?: 
No votes yet
Author: 
Anonymous (not verified)
Number of Visits: 
This was my first visit
How Busy?: 
10 - 25 minute wait
Date of Last Visit: 
Thursday, October 5, 2017
Time of Day: 
Weekday Dinner
Rating: 
3.88 / 5
Friendliness of Staff: 
5 (Wow, I feel incredibly welcome! Recognised if a frequent visitor)
Speed of Service: 
2 (15 - 25 mins - Where's the food? Might have asked a staff member)
Quality of Food: 
4.5 (Great - Very tender, piping hot, not at all burnt, dripping in sauce)
Decoration & Cleanliness: 
4 (Very clean, newly furnished, impressive artwork and lighting)
Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?: 

Your sever Anthony was brilliant, he knew we would be waiting a long time so he gave us free starters!
Definitely would come again!

Anonymous's picture
How Helpful?: 
No votes yet
Author: 
Anonymous (not verified)
Number of Visits: 
This was my first visit
How Busy?: 
A few tables occupied
Date of Last Visit: 
Wednesday, September 27, 2017
Time of Day: 
Mid-afternoon or late evening
Rating: 
4.13 / 5
Friendliness of Staff: 
4 (Good stuff. Very polite)
Speed of Service: 
4 (5 - 10 mins - Some conversation had begun)
Quality of Food: 
4.5 (Great - Very tender, piping hot, not at all burnt, dripping in sauce)
Decoration & Cleanliness: 
4 (Very clean, newly furnished, impressive artwork and lighting)
Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?: 

Visited late afternoon for bite to eat before going to the cinema. Staff were very friendly and helpful. As I have Coeliac disease and am strictly Gluten Free I have to be careful in what I choose. Very pleased that I could actually have chips with my butterfly chicken, along with slaw (most eateries are unable to provide safe gluten free chips). Good to see that the staff were very aware and informed about this condition. Will certainly recommend to other Coeliac's.

Anonymous's picture
How Helpful?: 
No votes yet
Author: 
Anonymous (not verified)
Number of Visits: 
2-5
How Busy?: 
Almost Full
Date of Last Visit: 
Sunday, May 28, 2017
Time of Day: 
Mid-afternoon or late evening
Rating: 
5 / 5
Friendliness of Staff: 
5 (Wow, I feel incredibly welcome! Recognised if a frequent visitor)
Speed of Service: 
5 (Under 5 mins - I had only just got back with my cutlery and sauce)
Quality of Food: 
5 (Nando's fit for a King - The very best (Please tell us why)!
Decoration & Cleanliness: 
5 (An exceptional Nando's! (Please tell us why) )
Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?: 

The new Nando's in town is beautifully decorated, the staff are ON IT! None of the staff are just stood chatting like most places. Toilets were very clean and vibrantly decorated just like the main floor of the restaurant.
Sonia, who served me at the till was very friendly and smiley and genuinely cared about the service she provided. Very polite and kind to others.

The floor supervisor treated every customer with the same respect from toddler to adult. Amazing to see.

Ryan's picture
How Helpful?: 
Average: 5 (2 votes)
Author: 
Ryan
Number of Visits: 
This was my first visit
How Busy?: 
A few tables occupied
Date of Last Visit: 
Monday, February 13, 2017
Time of Day: 
Mid-afternoon or late evening
Rating: 
3 / 5
Friendliness of Staff: 
3 (Not bad. Did everything I asked of them)
Speed of Service: 
4 (5 - 10 mins - Some conversation had begun)
Quality of Food: 
2 (Quite disappointing - seems rushed, may have some parts burnt)
Decoration & Cleanliness: 
3 (Standard Nando's, nothing bad, nothing exceptional)
Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?: 

Stopped into this Nando's late afternoon... and got up to the Food Court inside the West Quay Shopping Centre before I realised I'd been there before and was in the wrong Nando's... The new Nando's is outside of the West quay Shopping Centre in a new extension - just go to the big M&S and the entrance to get into the new Nando's is there. Use the post code SO15 1QF as the new one isn't recognised by Google yet.

Pompey Ranger's picture
How Helpful?: 
Average: 5 (1 vote)
Author: 
Pompey Ranger
Number of Visits: 
This was my first visit
How Busy?: 
A few tables occupied
Date of Last Visit: 
Thursday, January 5, 2017
Time of Day: 
Weekday Dinner
Rating: 
3.75 / 5
Friendliness of Staff: 
5 (Wow, I feel incredibly welcome! Recognised if a frequent visitor)
Speed of Service: 
4 (5 - 10 mins - Some conversation had begun)
Quality of Food: 
2 (Quite disappointing - seems rushed, may have some parts burnt)
Decoration & Cleanliness: 
4 (Very clean, newly furnished, impressive artwork and lighting)
Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?: 

This new store in Southampton is in the leisure extension of West Quay shopping centre where there is already a Nandos in the food court. Reminiscent of Metro centre in Gateshead where 2 Nandos are so close, and this is in addition to the quite close Guildhall Quarter Store which opened last year. This store is far better than the other West Quay store in every way.