Friendliness of Staff:
3 (Not bad. Did everything I asked of them)
Speed of Service:
4 (5 - 10 mins - Some conversation had begun)
Quality of Food:
4.5 (Great - Very tender, piping hot, not at all burnt, dripping in sauce)
Decoration & Cleanliness:
4 (Very clean, newly furnished, impressive artwork and lighting)
I would like to say how great the team was especially the manager. Every time he went over and spoke to one of his staff they walked away with a smile on their face. I saw one other customer complain to a waitress and she went to get the manager. He immediately sorted out the complaint in a very professional manner and then made sure the waitress was OK, the customer had been polite and had not been upset by the issue but the check in with the waitress demonstrated how good a manager he was.