Oxford - Westgate

Average Rating: 
2.94 / 5

Staff: 
Average: 2.4 (5 votes)
Speed: 
Average: 3.2 (5 votes)
Decoration: 
Average: 3.3 (3 votes)
Food: 
Average: 2.5 (4 votes)
Westgate
Castle Street
OX1 1NZ
01865 726274
Halal: 
No
Nearby: 
There's a Curzon cinema within the centre too. Oxford city centre is very small, so you have less than 10 minutes walk to the train station and to everything else, such as the Odeon etc.
Parking: 
There is parking at the Westgate and it is worth checking the website first to see if parking is available. At the Westgate it is priced £3/1hr, £4/2hrs, £5/3hrs, £7/4hrs, £9/5hrs, £11/6hrs, £18/12hrs and £25/24hrs Mon-Sun (Evening tariff (5pm - 6am) £3.50). Oxford traffic can get quite busy, so the Park and Ride is always promoted. You can park here for £2 for the day and £2.80 return on the bus - or just have the 30 minute or so walk into the centre.
Gallery
Photos submitted by: Ryan
Full Reviews:
Anonymous's picture
How Helpful?: 
No votes yet
Author: 
Anonymous (not verified)
Number of Visits: 
2-5
How Busy?: 
Half Full
Date of Last Visit: 
Monday, June 17, 2024
Time of Day: 
Weekday Dinner
Rating: 
4.75 / 5
Friendliness of Staff: 
5 (Wow, I feel incredibly welcome! Recognised if a frequent visitor)
Speed of Service: 
4 (5 - 10 mins - Some conversation had begun)
Quality of Food: 
5 (Nando's fit for a King - The very best (Please tell us why)!
Decoration & Cleanliness: 
5 (An exceptional Nando's! (Please tell us why) )
Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?: 

Second time to this particular Nandos and it's a definite stand out compared to others. Food was top notch, clean and tidy and cannot fault the service. All members of staff who interacted with us were extremely polite, attentive and considerate.
Would highly recommend to others and will undoubtedly be back.

Anonymous's picture
How Helpful?: 
No votes yet
Author: 
Anonymous (not verified)
Number of Visits: 
5-10
How Busy?: 
Almost Full
Date of Last Visit: 
Wednesday, February 7, 2024
Time of Day: 
Weekday Dinner
Rating: 
2.13 / 5
Friendliness of Staff: 
2 (Quite rude, ignored me as they walked past)
Speed of Service: 
1 (>25 mins - Asked repeatedly. I need my Nando's)
Quality of Food: 
2.5 (Average but needs more peri spice)
Decoration & Cleanliness: 
3 (Standard Nando's, nothing bad, nothing exceptional)
Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?: 

This was just a normal day, going to nandos for some good food and good vibes. Or so we thought. We waited. And waited. And WAITED. My God, I thought the food was never going to arrive. The "staff" (I.E. A bunch of teenagers) were aimlessly ambling around chatting their little hearts out. At one point I saw about 20 meals just sat on the side desperately waiting to be brought to a table. Hallelujah the food finally arrives!! Cold. Tasteless. Disappointing.

Anonymous's picture
How Helpful?: 
No votes yet
Author: 
Anonymous (not verified)
Number of Visits: 
2-5
Date of Last Visit: 
Monday, January 2, 2023
Rating: 
2.75 / 5
Friendliness of Staff: 
3 (Not bad. Did everything I asked of them)
Speed of Service: 
3 (10 - 15 mins - Nando's average)
Quality of Food: 
2 (Quite disappointing - seems rushed, may have some parts burnt)
Decoration & Cleanliness: 
3 (Standard Nando's, nothing bad, nothing exceptional)
Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?: 

Refunded us and gave us no foot for a family of 5 yet all of our other family members had food and drink

Anonymous's picture
How Helpful?: 
No votes yet
Author: 
Anonymous (not verified)
Number of Visits: 
5-10
How Busy?: 
A few tables occupied
Date of Last Visit: 
Sunday, June 12, 2022
Time of Day: 
Weekend Dinner (Inc Friday)
Rating: 
2.5 / 5
Friendliness of Staff: 
1 (Rude. Where is the Nando's spirit?)
Speed of Service: 
2 (15 - 25 mins - Where's the food? Might have asked a staff member)
Quality of Food: 
3 (Average - just as you would expect)
Decoration & Cleanliness: 
4 (Very clean, newly furnished, impressive artwork and lighting)
Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?: 

A complaint - On arrival we were told there was no bottomless drinks. Not an issue, Raul then interrupted this conversation to speak to another customer. We went to sit down and he shouted at us to say he would seat us.

Anonymous's picture
How Helpful?: 
Average: 5 (1 vote)
Author: 
Anonymous (not verified)
Number of Visits: 
5-10
How Busy?: 
10 - 25 minute wait
Date of Last Visit: 
Thursday, February 17, 2022
Time of Day: 
Weekday Dinner
Rating: 
5 / 5
Friendliness of Staff: 
5 (Wow, I feel incredibly welcome! Recognised if a frequent visitor)
Speed of Service: 
5 (Under 5 mins - I had only just got back with my cutlery and sauce)
Quality of Food: 
5 (Nando's fit for a King - The very best (Please tell us why)!
Decoration & Cleanliness: 
5 (An exceptional Nando's! (Please tell us why) )
Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?: 

I had an amazing chicken wrap with the mango and lime flavouring, which was beautiful and would definitely recommend. I was served by a lovely gentleman named Paul and he was great and helped with everything! Overall had a very nice experience with great food.

Anonymous's picture
How Helpful?: 
No votes yet
Author: 
Anonymous (not verified)
Number of Visits: 
This was my first visit
How Busy?: 
25+ minute wait - come on Nando's!
Date of Last Visit: 
Saturday, December 4, 2021
Time of Day: 
Weekend Dinner (Inc Friday)
Rating: 
4.25 / 5
Friendliness of Staff: 
5 (Wow, I feel incredibly welcome! Recognised if a frequent visitor)
Speed of Service: 
3 (10 - 15 mins - Nando's average)
Quality of Food: 
4 (Above average - noticeably tastier than normal)
Decoration & Cleanliness: 
5 (An exceptional Nando's! (Please tell us why) )
Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?: 

Shrif

Anonymous's picture
How Helpful?: 
No votes yet
Author: 
Anonymous (not verified)
Number of Visits: 
This was my first visit
How Busy?: 
25+ minute wait - come on Nando's!
Date of Last Visit: 
Wednesday, July 3, 2019
Time of Day: 
Weekday Lunch
Rating: 
2.5 / 5
Friendliness of Staff: 
1 (Rude. Where is the Nando's spirit?)
Speed of Service: 
2 (15 - 25 mins - Where's the food? Might have asked a staff member)
Quality of Food: 
4 (Above average - noticeably tastier than normal)
Decoration & Cleanliness: 
3 (Standard Nando's, nothing bad, nothing exceptional)
Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?: 

Very rude staff the waitress at the door with the blue hair was more interested in talking to her friends sat in the waiting area instead of cleaning tables and was incredibly rude throughout.

Anonymous's picture
How Helpful?: 
No votes yet
Author: 
Anonymous (not verified)
Number of Visits: 
This was my first visit
How Busy?: 
25+ minute wait - come on Nando's!
Date of Last Visit: 
Wednesday, July 3, 2019
Time of Day: 
Weekday Lunch
Rating: 
2.38 / 5
Friendliness of Staff: 
1 (Rude. Where is the Nando's spirit?)
Speed of Service: 
2 (15 - 25 mins - Where's the food? Might have asked a staff member)
Quality of Food: 
3.5 (Average but with lots of peri-spice)
Decoration & Cleanliness: 
3 (Standard Nando's, nothing bad, nothing exceptional)
Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?: 

Staff member with blue hair (didnt catch name) was awful! Wasn't managing the door well and when the door wasn't manned and customers started seating themselves, she began rolling her eyes and being visibly aggravated with them to there faces. I saw several customers leave because of her attitude. She was ignoring customers and talking to her friends, probably the rudest employee I've ever encountered anywhere.

Anonymous's picture
How Helpful?: 
Average: 1 (1 vote)
Author: 
Anonymous (not verified)
Number of Visits: 
5-10
How Busy?: 
Half Full
Date of Last Visit: 
Sunday, June 30, 2019
Time of Day: 
Weekday Dinner
Rating: 
2.38 / 5
Friendliness of Staff: 
1 (Rude. Where is the Nando's spirit?)
Speed of Service: 
1 (>25 mins - Asked repeatedly. I need my Nando's)
Quality of Food: 
4.5 (Great - Very tender, piping hot, not at all burnt, dripping in sauce)
Decoration & Cleanliness: 
3 (Standard Nando's, nothing bad, nothing exceptional)
Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?: 

OMG!!!!! staff reception was horrendous, I was never received such a reception at any onther restaurant than a Nando's Westgate, Oxford. We entered inside and wait at the door. We saw a lady coming towards us, I was 100% sure that she is a staff (because was in staff uniform), she didn't said any single word at all very awakened moment but I said we rare 4 people. She stood quiet and took a lead, we followed her.

Anonymous's picture
How Helpful?: 
No votes yet
Author: 
Anonymous (not verified)
Number of Visits: 
This was my first visit
How Busy?: 
Half Full
Date of Last Visit: 
Monday, April 2, 2018
Time of Day: 
Weekday Lunch
Rating: 
2.13 / 5
Friendliness of Staff: 
1 (Rude. Where is the Nando's spirit?)
Speed of Service: 
1 (>25 mins - Asked repeatedly. I need my Nando's)
Quality of Food: 
3.5 (Average but with lots of peri-spice)
Decoration & Cleanliness: 
3 (Standard Nando's, nothing bad, nothing exceptional)
Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?: 

i have been to many nandos but my experience was terrible as the young mixed race boy with curly black hair decided to ignore me after acknowledging me asking for help multiple times and then was very rude when he finally came over to me 20mins later. These kind of staff members should really not be working at nandos as it ruins the company's reputation and this boy called jeshwa was extremely rude and i will not be attending that particular nandos again.

Anonymous's picture
How Helpful?: 
No votes yet
Author: 
Anonymous (not verified)
Number of Visits: 
2-5
How Busy?: 
25+ minute wait - come on Nando's!
Date of Last Visit: 
Saturday, March 24, 2018
Time of Day: 
Weekend Lunch
Rating: 
2.5 / 5
Friendliness of Staff: 
2 (Quite rude, ignored me as they walked past)
Speed of Service: 
1 (>25 mins - Asked repeatedly. I need my Nando's)
Quality of Food: 
3 (Average - just as you would expect)
Decoration & Cleanliness: 
4 (Very clean, newly furnished, impressive artwork and lighting)
Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?: 

We booked a table and were told it was a 45 minute wait, after coming back 40 minutes later we found out they’d given our table away! We then had to wait another 20 minutes and i’m unsure whether i will be coming back as i am appalled by their disgusting service. We are still waiting for a table and am hoping they are trying to make amends. I do not recommend this restaurant to anyone. I am disgusted.

Anonymous's picture
How Helpful?: 
Average: 1 (1 vote)
Author: 
Anonymous (not verified)
Number of Visits: 
This was my first visit
How Busy?: 
A few tables occupied
Date of Last Visit: 
Saturday, February 10, 2018
Time of Day: 
Weekend Lunch
Rating: 
2.13 / 5
Friendliness of Staff: 
3 (Not bad. Did everything I asked of them)
Speed of Service: 
1 (>25 mins - Asked repeatedly. I need my Nando's)
Quality of Food: 
1.5 (Very disappointing - cold, flavourless, burnt)
Decoration & Cleanliness: 
3 (Standard Nando's, nothing bad, nothing exceptional)
Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?: 

Was looking forward to taking my little ones as they love chicken but had one of the most disappointing experiences at a Nandos so far. Arrived just after 11.30am early enough so it wasn’t too busy, only a few tables. Ordered my food by 11.45am. 12.20pm still no food. Had to follow up twice. Said they were waiting for the sides, surely coleslaw, fries, salad and sweet potatoes fries don’t take over 30mins?!!! My chicken thighs were cold, burnt and dry. Not an enjoyable experience at all!

Anonymous's picture
How Helpful?: 
No votes yet
Author: 
Anonymous (not verified)
Number of Visits: 
This was my first visit
How Busy?: 
25+ minute wait - come on Nando's!
Date of Last Visit: 
Saturday, October 28, 2017
Time of Day: 
Weekend Dinner (Inc Friday)
Rating: 
3.13 / 5
Friendliness of Staff: 
4 (Good stuff. Very polite)
Speed of Service: 
2 (15 - 25 mins - Where's the food? Might have asked a staff member)
Quality of Food: 
2.5 (Average but needs more peri spice)
Decoration & Cleanliness: 
4 (Very clean, newly furnished, impressive artwork and lighting)
Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?: 

I had the full platter with chips and garlic bread . The chicken was alright on the outside but could do with more flavour on the inside. I loved the decorations compared to the one on George street with was very old. Overall the food was alright and the other aspects were good

Ryan's picture
How Helpful?: 
Average: 5 (2 votes)
Author: 
Ryan
Number of Visits: 
This was my first visit
How Busy?: 
Up to 10 minute wait
Date of Last Visit: 
Saturday, October 28, 2017
Time of Day: 
Weekend Lunch
Rating: 
2.63 / 5
Friendliness of Staff: 
3 (Not bad. Did everything I asked of them)
Speed of Service: 
1 (>25 mins - Asked repeatedly. I need my Nando's)
Quality of Food: 
2.5 (Average but needs more peri spice)
Decoration & Cleanliness: 
4 (Very clean, newly furnished, impressive artwork and lighting)
Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?: 

Stopped into this new Nando's on my way back to Brum. It's located in the brand new Westgate shopping centre, which is certainly geared towards the higher end brands. There's a Curzon cinema due to open in November within the centre too. Oxford city centre is very small, so you have less than 10 minutes walk to the train station and to everything else, such as the Odeon etc. There is parking at the Westgate and it is worth checking the website first to see if parking is available.