Holborn

Average Rating:

3.44 / 5

Staff:

Speed:

Decoration:

Food:

9-10 Southampton Place

WC1A 2EA

020 7831 5565

Halal:

Nearby:

Parking:

Gallery

Photos submitted by: RYN Admin

Full Reviews:

How Helpful?:

Author:

Anonymous (not verified)

Number of Visits:

2-5

How Busy?:

A few tables occupied

Date of Last Visit:

Sunday, February 12, 2023

Time of Day:

Weekday Lunch

Rating:

2.5 / 5

Friendliness of Staff:

1 (Rude. Where is the Nando's spirit?)

Speed of Service:

3 (10 - 15 mins - Nando's average)

Quality of Food:

3 (Average - just as you would expect)

Decoration & Cleanliness:

3 (Standard Nando's, nothing bad, nothing exceptional)

Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?:

I was nodoby on the door and the restaurant I was even busy, I took the menu from the entry and sit without nobody help me, I wanted to order a chicken full platter and I ask for peri taimer (barbecue) but they said that I was
finish but behanid him I saw the bottle almost empty. Not really happy with the service that Nandos I was providing before. Staff rude
.. Sthind him Ibihand him
.. Staff

How Helpful?:

Author:

Anonymous (not verified)

Number of Visits:

2-5

How Busy?:

Half Full

Date of Last Visit:

Sunday, February 12, 2023

Time of Day:

Weekday Lunch

Rating:

1.63 / 5

Friendliness of Staff:

1 (Rude. Where is the Nando's spirit?)

Speed of Service:

3 (10 - 15 mins - Nando's average)

Quality of Food:

1.5 (Very disappointing - cold, flavourless, burnt)

Decoration & Cleanliness:

1 (Very dirty, nothing on walls, I wanted to leave!)

Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?:

I order thicker butterfly burger and froes but I received rice and fries and only butterfly I spoke with the manager she took my plate and but the burger, when the burger I arrived I was cold and horrible .

How Helpful?:

Author:

Anonymous (not verified)

Number of Visits:

This was my first visit

How Busy?:

A few tables occupied

Date of Last Visit:

Tuesday, December 6, 2022

Time of Day:

Weekday Dinner

Rating:

4.25 / 5

Friendliness of Staff:

5 (Wow, I feel incredibly welcome! Recognised if a frequent visitor)

Speed of Service:

5 (Under 5 mins - I had only just got back with my cutlery and sauce)

Quality of Food:

3 (Average - just as you would expect)

Decoration & Cleanliness:

4 (Very clean, newly furnished, impressive artwork and lighting)

Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?:

The food was as expected, but the customer service from Demi was incredible. She went above and beyond for me and my partner! Honestly, some of the best CS I've experienced in nandos

How Helpful?:

Author:

Anonymous (not verified)

Number of Visits:

5-10

How Busy?:

Almost Full

Date of Last Visit:

Tuesday, October 11, 2022

Time of Day:

Weekday Lunch

Rating:

5 / 5

Friendliness of Staff:

5 (Wow, I feel incredibly welcome! Recognised if a frequent visitor)

Speed of Service:

5 (Under 5 mins - I had only just got back with my cutlery and sauce)

Quality of Food:

5 (Nando's fit for a King - The very best (Please tell us why)!

Decoration & Cleanliness:

5 (An exceptional Nando's! (Please tell us why) )

Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?:

My order was incorrect after I had ordered online. I only realised after getting back to my office. I wasn't able to return until later that day. The manager at the Holborn restaurant was fantastic, brilliant customer service as my lunch was ruined as the order was wrong but the manager corrected this by offering me the correct order therefore resolving the matter immediately.

How Helpful?:

Author:

Anonymous (not verified)

Number of Visits:

This was my first visit

How Busy?:

A few tables occupied

Date of Last Visit:

Friday, September 2, 2022

Time of Day:

Weekday Dinner

Rating:

1.5 / 5

Friendliness of Staff:

1 (Rude. Where is the Nando's spirit?)

Speed of Service:

1 (>25 mins - Asked repeatedly. I need my Nando's)

Quality of Food:

1 (Inedible - Is that blood?! Send it back!)

Decoration & Cleanliness:

3 (Standard Nando's, nothing bad, nothing exceptional)

Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?:

The waitress (small woman with glasses and dark hair) was so rude when i asked her if i could order and pay cash instead of using the app that i left the restaurant without orderi g anything. A disaster!

How Helpful?:

Author:

Anonymous (not verified)

Number of Visits:

This was my first visit

Date of Last Visit:

Friday, November 26, 2021

Time of Day:

Weekday Lunch

Rating:

4.75 / 5

Friendliness of Staff:

5 (Wow, I feel incredibly welcome! Recognised if a frequent visitor)

Speed of Service:

4 (5 - 10 mins - Some conversation had begun)

Quality of Food:

5 (Nando's fit for a King - The very best (Please tell us why)!

Decoration & Cleanliness:

5 (An exceptional Nando's! (Please tell us why) )

Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?:

Bradley was very enthusiastic and positive, he made me feel very welcome and brought a smile to my day. Excellent customer service, Thank you Bradley !

How Helpful?:

Author:

Anonymous (not verified)

Number of Visits:

10-50

How Busy?:

Almost Full

Date of Last Visit:

Monday, December 9, 2019

Time of Day:

Weekday Dinner

Rating:

1.63 / 5

Friendliness of Staff:

2 (Quite rude, ignored me as they walked past)

Speed of Service:

1 (>25 mins - Asked repeatedly. I need my Nando's)

Quality of Food:

1.5 (Very disappointing - cold, flavourless, burnt)

Decoration & Cleanliness:

2 (An old Nando's, needs some investment)

Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?:

Holborn London

Worst customer service we have ever encountered. Waited 20 mins to get served. Another 30 mins passed and they brought the wrong order and told us they had ran out of what we wanted!! We left without eating. Still waiting for the man who took my husband's number to ring. Have a look at Tripadvisor reviews. This needs a big shake up. Have eaten before in past with noroblem here. GONE DOWNHILL BADLY

How Helpful?:

Author:

Gerry Louis

Number of Visits:

This was my first visit

How Busy?:

A few tables occupied

Date of Last Visit:

Sunday, September 28, 2014

Time of Day:

Weekend Dinner (Inc Friday)

Rating:

4.13 / 5

Friendliness of Staff:

5 (Wow, I feel incredibly welcome! Recognised if a frequent visitor)

Speed of Service:

4 (5 - 10 mins - Some conversation had begun)

Quality of Food:

3.5 (Average but with lots of peri-spice)

Decoration & Cleanliness:

4 (Very clean, newly furnished, impressive artwork and lighting)

Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?:

I was going to mark this one down because the women seemed hormonal and unhappy but the blokes were on top however boris changed all that for me. I walked there from leicester square which was only fifteen minutes but this place is nearby holborn train station on the central and picadilly line. Also theres a boris bike statIon outside so you can cycle there too.

How Helpful?:

Author:

Blaynos

Number of Visits:

This was my first visit

How Busy?:

Half Full

Date of Last Visit:

Friday, September 26, 2014

Time of Day:

Weekend Dinner (Inc Friday)

Rating:

3.38 / 5

Friendliness of Staff:

3 (Not bad. Did everything I asked of them)

Speed of Service:

3 (10 - 15 mins - Nando's average)

Quality of Food:

4.5 (Great - Very tender, piping hot, not at all burnt, dripping in sauce)

Decoration & Cleanliness:

3 (Standard Nando's, nothing bad, nothing exceptional)

Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?:

Met up with a couple of mates after work and walked down to this branch from Farringdon. Took about 10-15mins to walk down to Holborn station, and this Nando's is a stone's throw away from that (walking distance from Chancery Lane too).

How Helpful?:

Author:

Serub15

Number of Visits:

2-5

How Busy?:

Almost Full

Date of Last Visit:

Monday, August 11, 2014

Time of Day:

Weekday Lunch

Rating:

3.63 / 5

Friendliness of Staff:

4 (Good stuff. Very polite)

Speed of Service:

3 (10 - 15 mins - Nando's average)

Quality of Food:

2.5 (Average but needs more peri spice)

Decoration & Cleanliness:

5 (An exceptional Nando's! (Please tell us why) )

Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?:

Big, spacious restaurant.

Medium 1/2 chicken was ok though amount of peri peri sauce was a bit on the mean side.

No balsamic vinegar so member of staff went above and beyond to local sainsbury's to buy some

How Helpful?:

Author:

DL UTV

Number of Visits:

This was my first visit

How Busy?:

Half Full

Date of Last Visit:

Tuesday, June 4, 2013

Time of Day:

Weekday Dinner

Rating:

3.88 / 5

Friendliness of Staff:

4 (Good stuff. Very polite)

Speed of Service:

4 (5 - 10 mins - Some conversation had begun)

Quality of Food:

3.5 (Average but with lots of peri-spice)

Decoration & Cleanliness:

4 (Very clean, newly furnished, impressive artwork and lighting)

Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?:

It was some schmarel's birthday #draggedbyMarc

How Helpful?:

Author:

adam_gould

Number of Visits:

2-5

How Busy?:

Half Full

Date of Last Visit:

Tuesday, June 4, 2013

Time of Day:

Weekday Dinner

Rating:

3 / 5

Friendliness of Staff:

4 (Good stuff. Very polite)

Speed of Service:

4 (5 - 10 mins - Some conversation had begun)

Quality of Food:

2 (Quite disappointing - seems rushed, may have some parts burnt)

Decoration & Cleanliness:

2 (An old Nando's, needs some investment)

Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?:

The tables were too close together which made things a bit awkward.

How Helpful?:

Author:

Jaffroman

Number of Visits:

This was my first visit

How Busy?:

Almost Full

Date of Last Visit:

Tuesday, June 4, 2013

Time of Day:

Weekday Dinner

Rating:

3.75 / 5

Friendliness of Staff:

3 (Not bad. Did everything I asked of them)

Speed of Service:

4 (5 - 10 mins - Some conversation had begun)

Quality of Food:

4 (Above average - noticeably tastier than normal)

Decoration & Cleanliness:

4 (Very clean, newly furnished, impressive artwork and lighting)

Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?:

How good is halloumi cheese.

How Helpful?:

Author:

Christopher Poole

Number of Visits:

This was my first visit

How Busy?:

A few tables occupied

Date of Last Visit:

Monday, May 20, 2013

Time of Day:

Weekday Dinner

Rating:

3.25 / 5

Friendliness of Staff:

3 (Not bad. Did everything I asked of them)

Speed of Service:

4 (5 - 10 mins - Some conversation had begun)

Quality of Food:

3 (Average - just as you would expect)

Decoration & Cleanliness:

3 (Standard Nando's, nothing bad, nothing exceptional)

Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?:

Chicken pitta extra hot
Cheese
Pineapple
Side Salad
1/4 Chicken extra hot breast
Soft drink
1/4 Chicken extra hot leg (2nd order)
£19.25

How Helpful?:

Author:

Marc RYN

Number of Visits:

5-10

How Busy?:

Half Full

Date of Last Visit:

Thursday, April 4, 2013

Time of Day:

Weekday Dinner

Rating:

4.38 / 5

Friendliness of Staff:

5 (Wow, I feel incredibly welcome! Recognised if a frequent visitor)

Speed of Service:

4 (5 - 10 mins - Some conversation had begun)

Quality of Food:

4.5 (Great - Very tender, piping hot, not at all burnt, dripping in sauce)

Decoration & Cleanliness:

4 (Very clean, newly furnished, impressive artwork and lighting)

Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?:

The 6th RYN Reviewer Event ran very smoothly with 23 attendees including many old faces (special shout out to Rosanna who has attended all 6 events so far) and some new ones too. The biggest RYN raffle ensued once almost everyone had arrived (don't wait for Spanish or Italians like José Carlos Díaz or Lara obviously or you could be waiting a while!) and 4 Nando's prizes were given out.

How Helpful?:

Author:

Nicosarts

Number of Visits:

This was my first visit

How Busy?:

Half Full

Date of Last Visit:

Thursday, April 4, 2013

Time of Day:

Weekday Dinner

Rating:

3.75 / 5

Friendliness of Staff:

4 (Good stuff. Very polite)

Speed of Service:

3 (10 - 15 mins - Nando's average)

Quality of Food:

4 (Above average - noticeably tastier than normal)

Decoration & Cleanliness:

4 (Very clean, newly furnished, impressive artwork and lighting)

Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?:

This was my first visit and also happened to be my 4th attendance to a contributor event. I found it very easy to get to from Holborn underground station. The staff were friendly and the interior of this Nandos is very nicely done, perhaps one of the newer Nando's I've been to.

How Helpful?:

Author:

BradleySinger

Number of Visits:

This was my first visit

How Busy?:

Half Full

Date of Last Visit:

Thursday, April 4, 2013

Time of Day:

Weekday Dinner

Rating:

4.63 / 5

Friendliness of Staff:

4 (Good stuff. Very polite)

Speed of Service:

5 (Under 5 mins - I had only just got back with my cutlery and sauce)

Quality of Food:

4.5 (Great - Very tender, piping hot, not at all burnt, dripping in sauce)

Decoration & Cleanliness:

5 (An exceptional Nando's! (Please tell us why) )

Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?:

we went for the Contribution dinner and had a lovely time, i ordered half a chicken, Peri Peri Chips and pita with a diet coke. the staff were all friendly and helpful. the food came within 5 mins. i had parking outside the restaurant (free after 630pm)

How Helpful?:

Author:

Huw

Number of Visits:

This was my first visit

How Busy?:

Half Full

Date of Last Visit:

Thursday, April 4, 2013

Time of Day:

Weekday Dinner

Rating:

2.88 / 5

Friendliness of Staff:

3 (Not bad. Did everything I asked of them)

Speed of Service:

3 (10 - 15 mins - Nando's average)

Quality of Food:

2.5 (Average but needs more peri spice)

Decoration & Cleanliness:

3 (Standard Nando's, nothing bad, nothing exceptional)

Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?:

Certainly not a bad nando's experience by any means, but this did not stand out as one of the best for a couple of reasons. Most importantly, I did not find the some of the staff to be particularly helpful. When I ordered my food, the RYN discount wasn't put through and I didn't notice until immediately after I paid (my fault for not checking price really).

How Helpful?:

Author:

Ricky Marshall

Number of Visits:

This was my first visit

How Busy?:

Half Full

Date of Last Visit:

Thursday, April 4, 2013

Time of Day:

Weekday Dinner

Rating:

3.75 / 5

Friendliness of Staff:

3 (Not bad. Did everything I asked of them)

Speed of Service:

4 (5 - 10 mins - Some conversation had begun)

Quality of Food:

4 (Above average - noticeably tastier than normal)

Decoration & Cleanliness:

4 (Very clean, newly furnished, impressive artwork and lighting)

Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?:

It was a good visit for the Rate Your Nando's reviewer event but my visit to Nando's in Canada a few days later eclipsed it by quite a margin.

How Helpful?:

Author:

Adam

Number of Visits:

This was my first visit

How Busy?:

Almost Full

Date of Last Visit:

Thursday, April 4, 2013

Time of Day:

Weekday Dinner

Rating:

3.5 / 5

Friendliness of Staff:

3 (Not bad. Did everything I asked of them)

Speed of Service:

3 (10 - 15 mins - Nando's average)

Quality of Food:

4 (Above average - noticeably tastier than normal)

Decoration & Cleanliness:

4 (Very clean, newly furnished, impressive artwork and lighting)

Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?:

The portions always seem bigger at contributor dinners! First visit to this restaurant. Liked the decor and the food. Disappointed to discover they had run out of frozen yoghurt. This seems to be a common complaint with Nando's.

How Helpful?:

Author:

Pompey Ranger

Number of Visits:

This was my first visit

How Busy?:

A few tables occupied

Date of Last Visit:

Tuesday, June 19, 2012

Time of Day:

Weekday Lunch

Rating:

4.13 / 5

Friendliness of Staff:

4 (Good stuff. Very polite)

Speed of Service:

4 (5 - 10 mins - Some conversation had begun)

Quality of Food:

4.5 (Great - Very tender, piping hot, not at all burnt, dripping in sauce)

Decoration & Cleanliness:

4 (Very clean, newly furnished, impressive artwork and lighting)

Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?:

On a trip out to the British Museum I had an urge for chicken so headed to one of the local Nandos in Holborn. At first I suspected my phone had taken me to the wrong street as it's based in a residential street where you'd more expect a legal firm, I eventually spotted it at the bottom of the street with only a small Barcelo sign outside but massive windows.

How Helpful?:

Author:

Tes

Number of Visits:

2-5

How Busy?:

Half Full

Date of Last Visit:

Saturday, March 10, 2012

Time of Day:

Weekend Lunch

Rating:

4 / 5

Friendliness of Staff:

4 (Good stuff. Very polite)

Speed of Service:

4 (5 - 10 mins - Some conversation had begun)

Quality of Food:

4 (Above average - noticeably tastier than normal)

Decoration & Cleanliness:

4 (Very clean, newly furnished, impressive artwork and lighting)

Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?:

nice decor, welcoming and helpful staff.
Good eating choice, compared to other restaurants in the near vicinity

How Helpful?:

Author:

Adam9154

Number of Visits:

This was my first visit

How Busy?:

Almost Full

Date of Last Visit:

Friday, January 20, 2012

Time of Day:

Weekend Dinner (Inc Friday)

Rating:

2.5 / 5

Friendliness of Staff:

2 (Quite rude, ignored me as they walked past)

Speed of Service:

2 (15 - 25 mins - Where's the food? Might have asked a staff member)

Quality of Food:

2 (Quite disappointing - seems rushed, may have some parts burnt)

Decoration & Cleanliness:

4 (Very clean, newly furnished, impressive artwork and lighting)

Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?:

Me and my girlfriend went to this branch on a Friday night about 9pm, It was really busy, but that’s to be expected of a central London branch, It was really hard to find thanks to the new Nando’s app that sent us in completely the wrong direction, we ended up walking in a huge circle before discovering It’s practically over the road from Holborn tube station, Bad Nando’s app, bad. So by the time we got there we were hungry and excited.

How Helpful?:

Author:

James RYN

How Busy?:

Almost Full

Date of Last Visit:

Tuesday, October 25, 2011

Time of Day:

Weekday Lunch

Rating:

3.38 / 5

Friendliness of Staff:

3 (Not bad. Did everything I asked of them)

Speed of Service:

4 (5 - 10 mins - Some conversation had begun)

Quality of Food:

2.5 (Average but needs more peri spice)

Decoration & Cleanliness:

4 (Very clean, newly furnished, impressive artwork and lighting)

Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?:

The last few weeks it's turned out that I have had a free whole chicken. As a result, my colleague and I have been heading to Southbank branch for very high standard Nando's. Southbank wasn't convenient today so we were hoping the experience there would be replicated at Holborn.

How Helpful?:

Author:

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Holborn