Nantgarw

Average Rating:

3.90 / 5

Staff:

Speed:

Decoration:

Food:

Heol Yr Odyn

Treforest Estate

CF15 7QX

01443 842758

Halal:

Yes

Nearby:

Parking:

Gallery

Photos submitted by: Anonymous (not verified)

Photos submitted by: Pompey Ranger

Full Reviews:

How Helpful?:

Author:

Anonymous (not verified)

Number of Visits:

10-50

How Busy?:

Half Full

Date of Last Visit:

Tuesday, December 24, 2024

Time of Day:

Weekday Lunch

Rating:

2.13 / 5

Friendliness of Staff:

1 (Rude. Where is the Nando's spirit?)

Speed of Service:

3 (10 - 15 mins - Nando's average)

Quality of Food:

1.5 (Very disappointing - cold, flavourless, burnt)

Decoration & Cleanliness:

3 (Standard Nando's, nothing bad, nothing exceptional)

Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?:

I had an appalling experience at Nando’s Nantgarw branch on Christmas Eve, which left me deeply upset. The visit began with food that was completely burnt and unfit to eat, despite our request for it to be cooked “well done.” When we raised the issue with the manager, J.C., we were met with dismissiveness and condescension, with comments like “Cool, mate,” and no effort to resolve the issue.

How Helpful?:

Author:

Anonymous (not verified)

Number of Visits:

This was my first visit

How Busy?:

10 - 25 minute wait

Date of Last Visit:

Thursday, June 2, 2022

Time of Day:

Weekend Dinner (Inc Friday)

Rating:

3.5 / 5

Friendliness of Staff:

5 (Wow, I feel incredibly welcome! Recognised if a frequent visitor)

Speed of Service:

2 (15 - 25 mins - Where's the food? Might have asked a staff member)

Quality of Food:

4 (Above average - noticeably tastier than normal)

Decoration & Cleanliness:

3 (Standard Nando's, nothing bad, nothing exceptional)

Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?:

We had been waiting for a very long time for our food. Katy who served us noticed this and we didn't have to ask. She asked the kitchen about our food and unfortunately they had just started it, at this point we had been waiting about 40 minutes for our food, it felt like they had forgotten.

How Helpful?:

Author:

Anonymous (not verified)

Number of Visits:

This was my first visit

How Busy?:

Almost Full

Date of Last Visit:

Monday, March 28, 2022

Time of Day:

Weekday Lunch

Rating:

2.75 / 5

Friendliness of Staff:

3 (Not bad. Did everything I asked of them)

Speed of Service:

3 (10 - 15 mins - Nando's average)

Quality of Food:

2 (Quite disappointing - seems rushed, may have some parts burnt)

Decoration & Cleanliness:

3 (Standard Nando's, nothing bad, nothing exceptional)

Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?:

Wouldn’t eat at this branch again.
Not a very informative welcome just pointed to a table. Wasn’t even told how to order or asked if I’d been before.
The “fizzy drinks” were completely flat and even when changed no different. I asked to change to another drink and was told manager said no!!
I wasn’t even offered my money back for the drinks.

How Helpful?:

Author:

Anonymous (not verified)

Number of Visits:

10-50

Date of Last Visit:

Friday, December 31, 2021

Time of Day:

Mid-afternoon or late evening

Rating:

3.88 / 5

Friendliness of Staff:

5 (Wow, I feel incredibly welcome! Recognised if a frequent visitor)

Speed of Service:

3 (10 - 15 mins - Nando's average)

Quality of Food:

3.5 (Average but with lots of peri-spice)

Decoration & Cleanliness:

4 (Very clean, newly furnished, impressive artwork and lighting)

Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?:

The hosts were fab.. Its the first time I have seen a customer asked to put mask on and when they said I don't have to wear one the staff member asked to see thier exempt card... The person quickly found a mask... There's a surprise.
This was amazing to witness.. The young girl had balls!!! And it made me, as a eating customer feel safe and valued.
Go Nandos...!!!!!

How Helpful?:

Author:

Anonymous (not verified)

Number of Visits:

This was my first visit

How Busy?:

10 - 25 minute wait

Date of Last Visit:

Saturday, October 30, 2021

Time of Day:

Mid-afternoon or late evening

Rating:

3.38 / 5

Friendliness of Staff:

4 (Good stuff. Very polite)

Speed of Service:

3 (10 - 15 mins - Nando's average)

Quality of Food:

3.5 (Average but with lots of peri-spice)

Decoration & Cleanliness:

3 (Standard Nando's, nothing bad, nothing exceptional)

Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?:

Vegan options , very tasty, plenty of sauce, bun a bit tuff bean burger lovely, plenty of parking space,

How Helpful?:

Author:

Anonymous (not verified)

Number of Visits:

This was my first visit

Date of Last Visit:

Saturday, December 28, 2019

Time of Day:

Weekend Lunch

Rating:

5 / 5

Friendliness of Staff:

5 (Wow, I feel incredibly welcome! Recognised if a frequent visitor)

Speed of Service:

5 (Under 5 mins - I had only just got back with my cutlery and sauce)

Quality of Food:

5 (Nando's fit for a King - The very best (Please tell us why)!

Decoration & Cleanliness:

5 (An exceptional Nando's! (Please tell us why) )

Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?:

Had the fittest boy serve me on tills, amazing customer service and made me day. His name was Macauley, thanks for the great service.

How Helpful?:

Author:

Anonymous (not verified)

Number of Visits:

This was my first visit

Date of Last Visit:

Saturday, December 28, 2019

Rating:

5 / 5

Friendliness of Staff:

5 (Wow, I feel incredibly welcome! Recognised if a frequent visitor)

Speed of Service:

5 (Under 5 mins - I had only just got back with my cutlery and sauce)

Quality of Food:

5 (Nando's fit for a King - The very best (Please tell us why)!

Decoration & Cleanliness:

5 (An exceptional Nando's! (Please tell us why) )

Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?:

Macauley had fantastic customer service! Couldn’t have done enough for us

How Helpful?:

Author:

Anonymous (not verified)

Number of Visits:

10-50

How Busy?:

25+ minute wait - come on Nando's!

Date of Last Visit:

Thursday, September 5, 2019

Time of Day:

Weekday Dinner

Rating:

4.25 / 5

Friendliness of Staff:

5 (Wow, I feel incredibly welcome! Recognised if a frequent visitor)

Speed of Service:

3 (10 - 15 mins - Nando's average)

Quality of Food:

5 (Nando's fit for a King - The very best (Please tell us why)!

Decoration & Cleanliness:

4 (Very clean, newly furnished, impressive artwork and lighting)

Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?:

I ate whole chicken deal

How Helpful?:

Author:

Anonymous (not verified)

Number of Visits:

This was my first visit

How Busy?:

Almost Full

Date of Last Visit:

Thursday, October 4, 2018

Time of Day:

Weekday Dinner

Rating:

4.75 / 5

Friendliness of Staff:

5 (Wow, I feel incredibly welcome! Recognised if a frequent visitor)

Speed of Service:

5 (Under 5 mins - I had only just got back with my cutlery and sauce)

Quality of Food:

5 (Nando's fit for a King - The very best (Please tell us why)!

Decoration & Cleanliness:

4 (Very clean, newly furnished, impressive artwork and lighting)

Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?:

Great service. Very helpful staff. Greated by Leah B ., very helpful and friendly ! ⭐️⭐️⭐️⭐️⭐️

How Helpful?:

Author:

Anonymous (not verified)

Number of Visits:

5-10

How Busy?:

Almost Full

Date of Last Visit:

Wednesday, April 25, 2018

Time of Day:

Weekday Lunch

Rating:

3 / 5

Friendliness of Staff:

4 (Good stuff. Very polite)

Speed of Service:

1 (>25 mins - Asked repeatedly. I need my Nando's)

Quality of Food:

3 (Average - just as you would expect)

Decoration & Cleanliness:

4 (Very clean, newly furnished, impressive artwork and lighting)

Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?:

Was on my way to an event at the nearby bowling alley and decided to pop in for a cheeky Nando’s beforehand since normally his Nando’s is very good, my experience started off well being quickly seating in a quite busy restaurant despite being on my own, I ordered a single breast burger and chips as per usual and then waited… unfortunately the food didn’t arrive for a staggering 40 minutes which was unprecedented in my visits to various Nando’s.

How Helpful?:

Author:

Anonymous (not verified)

Number of Visits:

This was my first visit

Date of Last Visit:

Friday, August 26, 2016

Rating:

4.13 / 5

Friendliness of Staff:

4 (Good stuff. Very polite)

Speed of Service:

5 (Under 5 mins - I had only just got back with my cutlery and sauce)

Quality of Food:

4.5 (Great - Very tender, piping hot, not at all burnt, dripping in sauce)

Decoration & Cleanliness:

3 (Standard Nando's, nothing bad, nothing exceptional)

Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?:

Excellent food and service. However when we ate at this restaurant we did not realise we were eating halal meat. As Christians this placed us in a very difficult position. This practice is both cruel and unnecessary and as the meat is prayed over, it is unacceptable to us.

How Helpful?:

Author:

Anonymous (not verified)

Number of Visits:

50+

How Busy?:

Half Full

Date of Last Visit:

Tuesday, May 31, 2016

Time of Day:

Weekday Dinner

Rating:

4.38 / 5

Friendliness of Staff:

5 (Wow, I feel incredibly welcome! Recognised if a frequent visitor)

Speed of Service:

5 (Under 5 mins - I had only just got back with my cutlery and sauce)

Quality of Food:

3.5 (Average but with lots of peri-spice)

Decoration & Cleanliness:

4 (Very clean, newly furnished, impressive artwork and lighting)

Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?:

As soon as we arrived we were welcomed by a member of staff I think her name was 'Leah' although I attend this nandos on a regular basis today seemed more welcoming than before because of her being so friendly and polite. Thanks for the great welcome Leah!

How Helpful?:

Author:

Anonymous (not verified)

Number of Visits:

This was my first visit

How Busy?:

10 - 25 minute wait

Date of Last Visit:

Friday, April 8, 2016

Rating:

4.13 / 5

Friendliness of Staff:

4 (Good stuff. Very polite)

Speed of Service:

3 (10 - 15 mins - Nando's average)

Quality of Food:

4.5 (Great - Very tender, piping hot, not at all burnt, dripping in sauce)

Decoration & Cleanliness:

5 (An exceptional Nando's! (Please tell us why) )

Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?:

Leah B and Leah J were both amazing!! Very welcoming and friendly they do the nantgarw nandos proud and i will defiantly be coming her again! A pleasure to be served by them.

How Helpful?:

Author:

Anonymous (not verified)

Number of Visits:

50+

How Busy?:

Half Full

Date of Last Visit:

Tuesday, December 8, 2015

Time of Day:

Weekday Lunch

Rating:

4.5 / 5

Friendliness of Staff:

4 (Good stuff. Very polite)

Speed of Service:

5 (Under 5 mins - I had only just got back with my cutlery and sauce)

Quality of Food:

5 (Nando's fit for a King - The very best (Please tell us why)!

Decoration & Cleanliness:

4 (Very clean, newly furnished, impressive artwork and lighting)

Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?:

Where is Briony?!?!?

How Helpful?:

Author:

Anonymous (not verified)

Number of Visits:

5-10

How Busy?:

Almost Full

Date of Last Visit:

Thursday, October 22, 2015

Time of Day:

Mid-afternoon or late evening

Rating:

4.5 / 5

Friendliness of Staff:

5 (Wow, I feel incredibly welcome! Recognised if a frequent visitor)

Speed of Service:

5 (Under 5 mins - I had only just got back with my cutlery and sauce)

Quality of Food:

5 (Nando's fit for a King - The very best (Please tell us why)!

Decoration & Cleanliness:

3 (Standard Nando's, nothing bad, nothing exceptional)

Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?:

Amazing service from an amazing team! I was greeted at the door by Leah who was very bubbly and polite always seemed to be helping others!
Tried the new brownies and they were delicious, was recommended on the tills to have that with the ice cream and the girl was right about how nice it was. Can't remember her name really short and looked like she's just come from holidays.

How Helpful?:

Author:

Marc RYN

Number of Visits:

This was my first visit

How Busy?:

Half Full

Date of Last Visit:

Monday, November 10, 2014

Time of Day:

Weekend Lunch

Rating:

4 / 5

Friendliness of Staff:

5 (Wow, I feel incredibly welcome! Recognised if a frequent visitor)

Speed of Service:

3 (10 - 15 mins - Nando's average)

Quality of Food:

4 (Above average - noticeably tastier than normal)

Decoration & Cleanliness:

4 (Very clean, newly furnished, impressive artwork and lighting)

Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?:

This Nando's visit was carefully calculated as an ideal stop-off on the long London-Swansea route for the Arsenal match. This restaurant is close to the M4 and has plenty of free parking right outside the Nando's which is located in a leisure centre with bowling and various other eateries nearby.

How Helpful?:

Author:

Josh Black

Number of Visits:

This was my first visit

How Busy?:

A few tables occupied

Date of Last Visit:

Sunday, November 9, 2014

Time of Day:

Weekend Lunch

Rating:

3.88 / 5

Friendliness of Staff:

4 (Good stuff. Very polite)

Speed of Service:

3 (10 - 15 mins - Nando's average)

Quality of Food:

4.5 (Great - Very tender, piping hot, not at all burnt, dripping in sauce)

Decoration & Cleanliness:

4 (Very clean, newly furnished, impressive artwork and lighting)

Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?:

Last Sunday, three friends and I headed towards Swansea to watch our beloved Arsenal play. En route, we developed a real hankering for chicken, and rather than risk the match day rush in Swansea, we decided to disembark the m4 in a place we had never heard of, let alone knew how to pronounce, to get our fix. The restaurant was situated in a leisure complex, alongside several fast food outlets, a cinema, a bowling alley and a very large car park.

How Helpful?:

Author:

Anonymous (not verified)

Number of Visits:

5-10

How Busy?:

Half Full

Date of Last Visit:

Friday, April 11, 2014

Time of Day:

Weekday Lunch

Rating:

3.88 / 5

Friendliness of Staff:

4 (Good stuff. Very polite)

Speed of Service:

4 (5 - 10 mins - Some conversation had begun)

Quality of Food:

4.5 (Great - Very tender, piping hot, not at all burnt, dripping in sauce)

Decoration & Cleanliness:

3 (Standard Nando's, nothing bad, nothing exceptional)

Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?:

Don't even need to look at the menu any more because I cannot get enough of the chicken breast fillet burger (no spice because I'm a baby) with a side of chips! I should actually stop writing this now because It's making me hungry just thinking about it. The staff are always so friendly and never fail to ask if we have ever been to Nando's before to make sure we know what delicious world we're about to step into.

How Helpful?:

Author:

Peter Nelson

Number of Visits:

2-5

How Busy?:

Half Full

Date of Last Visit:

Friday, January 10, 2014

Time of Day:

Weekend Dinner (Inc Friday)

Rating:

3.75 / 5

Friendliness of Staff:

4 (Good stuff. Very polite)

Speed of Service:

4 (5 - 10 mins - Some conversation had begun)

Quality of Food:

4 (Above average - noticeably tastier than normal)

Decoration & Cleanliness:

3 (Standard Nando's, nothing bad, nothing exceptional)

Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?:

My wife and I went here after being in the cinema.
Large purpose built building on a large entertainment park with few fast food outlets, large bowling alley, lovely cinema complex and loads and loads of easy parking. Easily accessible from all local areas and villages.

How Helpful?:

Author:

Pompey Ranger

Number of Visits:

This was my first visit

How Busy?:

Almost Full

Date of Last Visit:

Saturday, October 13, 2012

Time of Day:

Weekend Dinner (Inc Friday)

Rating:

4 / 5

Friendliness of Staff:

4 (Good stuff. Very polite)

Speed of Service:

4 (5 - 10 mins - Some conversation had begun)

Quality of Food:

4 (Above average - noticeably tastier than normal)

Decoration & Cleanliness:

4 (Very clean, newly furnished, impressive artwork and lighting)

Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?:

Called at this store with our Lacrose team and was pleased that not only is it well conected in transport links between Pontypridd and Caerphilly but has a large carpark that services the showcase cinema, macdonalds, frankie and bennies as well as other stores on the edge of Treforest industrial estate.

The exterior is that of a showcase Nandos which is distinctive and the decoration and design almost identical to the showcase's at coventry or sheffield and elsewhere.

How Helpful?:

Author:

Ryan

Number of Visits:

This was my first visit

How Busy?:

10 - 25 minute wait

Date of Last Visit:

Monday, May 30, 2011

Time of Day:

Weekday Lunch

Rating:

2 / 5

Friendliness of Staff:

3 (Not bad. Did everything I asked of them)

Speed of Service:

1 (>25 mins - Asked repeatedly. I need my Nando's)

Quality of Food:

1 (Inedible - Is that blood?! Send it back!)

Decoration & Cleanliness:

3 (Standard Nando's, nothing bad, nothing exceptional)

Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?:

Had lunch at this Nando's on the very wet May Bank Holiday - so was certainly hoping to be warmed up by the food! :-)

It's located on a retail park with a Showcase Cinema, a Bowplex and other eateries (like Frankie and Bennys/McDonald's), so there's other stuff to do around here. Easy to find - and hundreds of free parking spaces, so all good there.

How Helpful?:

Author:

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